Privacy Policy
A legal disclaimer
Who we are
Doorstep Lettings (“we”, “us”, “our”) provides property management and lettings services across England & Wales. This Privacy Policy explains how we collect, use, store and share personal information when you use our website or engage our services.
Contact
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Phone: 0161 388 7846
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Address: 1 City Rd E, Manchester, M15 4PN
Information we collect
We collect personal data necessary to provide our services, including:
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Contact details (name, email, phone, postal address).
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Property details (address, tenancy information, bank details for payments).
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Identity documents and right-to-rent checks where legally required.
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Enquiry content submitted via contact forms.
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Technical data (IP address, browser type, analytics).
How we use your data
We use your personal data to:
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Provide and administer lettings & management services (tenancy setup, rent collection, maintenance).
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Communicate about enquiries, bookings and account matters.
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Comply with legal and regulatory obligations (right-to-rent, tax, anti-money laundering).
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Improve our services and the website (analytics and testing).
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Send marketing communications only where you have consented (you may opt out at any time).
Legal bases for processing
We process data on the bases of contract performance, legal obligation, legitimate interests (running our business, fraud prevention) and consent (where required)
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Sharing your data
We share personal data with third parties only where necessary: payment processors, tenancy deposit schemes, referencing providers, trades/contractors for repairs, and legal advisors. We require third parties to protect data and use it only for authorised purposes.
Cookies & analytics
We use cookies to enable site functionality and analyse usage (e.g., Google Analytics). You can manage cookies through your browser or our cookie settings.
Data security & retention
We implement reasonable technical and organisational measures to protect personal data. We retain enquiry data for up to 2 years and tenancy/client records for up to 6 years for legal and accounting purposes.
Your rights
You have the right to access, correct, restrict, port, or request deletion of your personal data in certain circumstances. To exercise rights, contact lettings@doorsteplettings.co.uk.
Complaints
If you have a complaint about how we handle your data, contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO).
Changes to this policy
We may update this policy from time to time. The latest version will appear on our website with a “last updated” date.
Last updated: 04/08/2025